Returns, Refunds & Complaints
At Love Me Flowers, we are committed to ensuring that your fresh flower arrangements meet the highest standards. As a trusted local London florist serving both households and businesses, we stand by our Fresh Flowers Guarantee to provide you with vibrant and long-lasting blooms.
Damaged on Arrival Policy
We understand how disappointing it can be to receive damaged flowers. If your order arrives in less than perfect condition, please contact us within 24 hours of delivery. We will assess the situation and offer a replacement at no additional cost to you.
To facilitate this process, please take clear photos of the damaged flowers and the overall arrangement upon arrival. This documentation helps us improve our services and ensures that any issues are promptly addressed.
Our goal is to make this as seamless as possible, allowing you to enjoy fresh and beautiful flowers without any inconvenience.
Freshness Window
We take great pride in the freshness of our flowers. Each bouquet is carefully selected and arranged to ensure optimal vitality upon delivery. Typically, our arrangements maintain their freshness for up to seven days when cared for properly.
To maximize the life of your flowers, we recommend trimming the stems, changing the water regularly, and placing the arrangement in a cool area away from direct sunlight. These simple steps can help your flowers stay vibrant for longer.
If you experience any issues with the freshness of your flowers within this window, please reach out to us so we can assist you with a replacement or refund option.
Refund and Replacement Options
Your satisfaction is our priority. If you are unhappy with your purchase due to quality concerns or other issues, we offer flexible refund and replacement options. Depending on the nature of the problem, you may choose to receive a full refund, a replacement arrangement, or store credit for future purchases.
To initiate a refund or replacement, please contact us with your order details and a description of the issue. Our customer service team will guide you through the necessary steps to resolve the matter to your satisfaction.
We strive to handle each case individually, ensuring that you receive the best possible outcome swiftly and efficiently.
Complaints Process
We value your feedback and take all complaints seriously. Should you have any concerns or issues with your order, please notify us as soon as possible. Our dedicated team is here to listen and find the best solution for you.
When submitting a complaint, please provide detailed information about your experience, including your order number, date of purchase, and the nature of the complaint. This information allows us to investigate thoroughly and address your concerns effectively.
Our aim is to resolve all complaints promptly and maintain the trust you have placed in Love Me Flowers as your go-to London florist.
Contact Us
As a locally trusted florist, we are committed to providing exceptional service to our London community. Whether you are a household or a business, your satisfaction is our top priority. We are here to assist you with any returns, refunds, or complaints you may have.
Thank you for choosing Love Me Flowers. We look forward to continuing to serve you with the freshest and most beautiful flower arrangements.
